FAQ

FAQ – Frequently Asked Questions

1. Where is my order shipped from?
   We source products from verified global suppliers; orders may be shipped from locations outside the UK.

2. How do I track my order?
   A tracking link will be sent to your email once the item is dispatched.

3. Do I pay customs fees?
   Orders are designed to avoid unexpected customs charges; however, if any apply, they are the buyer’s responsibility.

4. How do I return an item?
   Contact us at support@wollin.co.uk for return instructions.